At Flower Delivery Totteridge, we take pride in being a trusted local Totteridge florist serving households and businesses throughout the area. Every bouquet and arrangement is crafted with care, using only the freshest flowers sourced to delight you or your recipient. Your satisfaction is our highest priority, and we stand by our Fresh Flowers Guarantee to ensure a wonderful experience every time you order.
We understand that sometimes things can go wrong during transit, despite our utmost care in packaging. If your flowers or gift arrive damaged or noticeably wilted, please notify us on the day of delivery if possible. To help us quickly resolve the issue, providing a photograph of the damage allows us to assess and take action swiftly. We are committed to replacing or refunding any order that does not arrive in pristine condition, as per our Fresh Flowers Guarantee for Totteridge customers.
Our promise to you is fresh, long-lasting flowers. Each bouquet is guaranteed fresh for at least five days from the day of delivery, provided care instructions are followed. Should you experience significant wilting or loss of bloom quality within this timeframe, we kindly ask you to contact us promptly. This allows us to review your order and, where appropriate, arrange for a replacement or give you a refund.
If your received flowers are not up to our usual standards of freshness or have been damaged on arrival, you have the choice of a full refund or a replacement bouquet delivered at the next available opportunity. Your preference matters to us, so please advise which resolution works best for you.
In rare cases, for blooms or products that cannot be replaced due to seasonal availability, we will provide alternative solutions of equal or greater value, always informed by your wishes.
Your feedback ensures we uphold the highest standards as Totteridge’s reputable local florist. If you need to make a complaint regarding your flowers, delivery, or our service, please reach out as soon as possible after receiving your order. Our friendly team will respond promptly to resolve the matter, aiming for your complete satisfaction with every delivery.
To process a complaint, simply describe the issue in detail, referencing your order number and including a photo if possible for clarity. We take all concerns seriously and usually resolve complaints within two working days. If a resolution cannot be found immediately, we will keep you updated until it is satisfactorily concluded.
Flower Delivery Totteridge is dedicated to providing exceptional customer service and the freshest flowers for all occasions. Whether you’re sending a thank you, celebrating a milestone, or just brightening someone’s day, our Fresh Flowers Guarantee means you can order with confidence from your local Totteridge florist. Thank you for choosing us for your floral needs – your trust and continued support mean everything to us.
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